Museums & Attractions · Wood Green, Haringey
Alexandra Palace
A landmark Haringey venue and park with a registered Changing Places toilet, step-free access and relaxed theatre performances in its programme — platinum-rated on the live-events access charter.
WonderTrail Researched
What is this place?
Alexandra Palace (‘Ally Pally’) is a landmark venue, theatre and parkland in Haringey, and the third venue ever awarded platinum status on the live-events access charter. The venue has directly confirmed a number of access details by email. There is a registered Changing Places toilet — speak to Visitor Services, who will escort you to it. Step-free access is available at every entrance point (this covers the entrances, not necessarily every internal route or every event setup). Sensory bags (with items such as spinners, earplugs and sensory glasses) and ear defenders are available from Visitor Services — they don't have to be reserved, though you can arrange things in advance with the access team; welfare/quiet spaces are available for customers during events (ask Visitor Services — there isn't a permanently open dedicated quiet room). At applicable events there are accessible viewing platforms and companion tickets for eligible ticket holders, and Blue Badge parking spaces are available; visual guides and accessibility maps are on the official accessibility page. Visitors bringing a guide or assistance dog are asked to notify the access team before their visit. The theatre offers relaxed performances for selected productions during longer runs (not on a fixed schedule); there are currently no family relaxed or sensory-friendly performances in the published schedule, so check the current programme. This is a standing-access day out rather than a fixed family session; always check the current programme and access details before travelling.
SEND & access at a glance
confirmed available confirmed not available not confirmed — we couldn't verify it from the sources checked additional information — read the details below
SEND & access options
Dedicated sessions, accessible performances and access support — relaxed, sensory-adapted, quiet, autism-friendly, signed/audio-described, or an access service. Not every session at a venue is one of these.
Session dates, times and prices change — always check current times with the venue before travelling.
No dedicated SEND or relaxed sessions are currently listed for this venue.
Sensory environment
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Noise
A large events venue and park; conditions vary by event. Relaxed theatre performances offer a calmer environment.
Venue website · checked 2026-08-17 -
Lighting
Varies by event; relaxed theatre performances adjust the environment.
Venue website · checked 2026-08-17 -
Crowds & capacity
Can be very busy on event days; the parkland offers quieter space.
Venue website · checked 2026-08-17 -
Quiet space / chill-out area
Welfare/quiet spaces are available for customers during events — ask Visitor Services. (This is on request during events, not a permanently open dedicated quiet room.)
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Sensory room
We couldn't confirm this from the venue's published accessibility information.
Venue website · checked 2026-08-17 -
Ear defenders
Ear defenders are available from Visitor Services.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Sensory equipment & resources
Sensory bags — containing items such as spinners, earplugs and sensory glasses — are available from Visitor Services. They don't have to be reserved, though advance arrangements can be made with the access team.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Freedom to move / leave & re-enter
Open parkland; you can come and go freely (event spaces vary).
Venue website · checked 2026-08-17
SEND provision
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SEND & access options
The theatre offers relaxed performances for selected productions during longer runs — not on a fixed schedule. There are currently no family relaxed or sensory-friendly performances in the published schedule, so check the current What's On.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Autism-friendly / sensory-adapted sessions
Relaxed performances are offered for selected productions during longer theatre runs (not on a fixed schedule); BSL, captioned and audio-described shows are also programmed. Check the current programme for a live relaxed date.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Reduced-capacity sessions
We couldn't confirm this from the venue's published accessibility information.
Venue website · checked 2026-08-17 -
SEND-trained staff
A platinum-rated venue on the live-events access charter, with an access team via Visitor Services.
Venue website · checked 2026-08-17 -
Visual story / social story
We couldn't confirm this from the venue's published accessibility information.
Venue website · checked 2026-08-17 -
Visual guide / accessibility map
Visual guides and accessibility maps are available on the official accessibility page.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Visual timetable
We couldn't confirm this from the venue's published accessibility information.
Venue website · checked 2026-08-17 -
Communication aids
BSL-interpreted, captioned and audio-described theatre shows are programmed.
Venue website · checked 2026-08-17
Physical accessibility
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Step-free access
Step-free access is available at every entrance point (confirmed by the venue). This covers the entrances — it does not mean every internal route or every event setup is step-free, so check for your specific event.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Wheelchair accessible
Wheelchair access across the site; an accessible route is published.
Venue website · checked 2026-08-17 -
Accessible toilet
An increased number of accessible and ambulant toilets across the site (including in the Theatre).
Venue website · checked 2026-08-17 -
Changing Places toilet
A registered Changing Places toilet is available. Speak to Visitor Services, who will escort you to it (it is at the East Lightwell entrance on the South Terrace and is opened on request).
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Accessible parking
Blue Badge parking spaces are available (confirmed by the venue). Check the accessibility page for the nearest bays to your event.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Accessible viewing platforms
Accessible viewing platforms are available at applicable events.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Companion tickets
Companion tickets are available to eligible ticket holders at applicable events.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Assistance dogs
Guide and assistance dogs are welcome; please notify the access team before your visit.
Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) · checked 2026-09-03 -
Hearing loop
Hearing support is provided for some theatre performances (captioned/BSL shows programmed).
Venue website · checked 2026-08-17
Visit planning
- Address
- Alexandra Palace, Alexandra Palace Way, London N22 7AY
- Borough
- Haringey
- Age range
- Not confirmed
- Indoor / outdoor
- Indoor venue with extensive parkland
- Opening
- The park is open access; venue/theatre events and opening vary — see the website. The Changing Places is opened via Visitor Services (9am–5pm). · checked 2026-08-17
- Booking
- Book theatre/event tickets online; relaxed theatre performances appear in the What's On programme — check for a live date. · checked 2026-08-17
- Typical visit length
- Not confirmed
- Price
- The park is free; theatre and events are ticketed — check current prices. · checked 2026-08-17
- Getting there
- Nearest stations Alexandra Palace (National Rail) and Wood Green (Piccadilly line) — check step-free status and your route.
- Website
- www.alexandrapalace.com/
Opening times, prices and booking can change — please check before you travel.
Sources & provenance
This is a WonderTrail Researched listing — compiled independently from public sources. Alexandra Palace has directly confirmed several accessibility details by email, but the listing as a whole has not been reviewed or claimed by the venue. Sources checked:
- Alexandra Palace — Accessibility (registered Changing Places, step-free, accessible toilets, relaxed theatre shows; address N22 7AY) — checked 2026-08-17
- Alexandra Palace — venue email response (supporting correspondence held privately by WonderTrail) — checked 2026-09-03
“Not confirmed” means we couldn't verify that detail from the sources we checked — not that it's unavailable. Where a source confirms something is genuinely absent, we show it as a clear ✕. If a specific need matters for your visit, please contact the venue to check. Parent-reported experiences (added later) will always be shown separately from verified venue information.
Contact the venue to confirm a specific requirement: www.alexandrapalace.com/
Are you this venue? Claim & verify this listing